Shipping policy
Effective Date: June 1, 2026
At Ekitt & Company, we are committed to delivering your orders accurately and efficiently. Please review our shipping policy below for information regarding order processing, shipping times, and delivery expectations.
Order Processing
- All orders are processed within 1–3 business days after payment is received and verified.
- Orders placed on weekends or holidays will be processed on the next business day.
- During peak seasons, promotions, or special sales events, processing times may be extended.
Shipping Rates and Delivery Times
Shipping costs are calculated at checkout based on the destination, package weight, and selected shipping method.
Estimated delivery times:
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping | 3–7 Business Days |
| Expedited Shipping | 2–3 Business Days |
| Express Shipping | 1–2 Business Days |
Please note that delivery times are estimates and are not guaranteed.
Shipping Locations
Ekitt & Company currently ships to:
- United States
- Canada
- [Add additional countries if applicable]
International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their local government.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing tracking information. Please allow up to 24 hours for tracking details to become active.
Shipping Delays
While we strive to meet all delivery estimates, delays may occur due to factors beyond our control, including:
- Severe weather conditions
- Carrier service disruptions
- Customs clearance procedures
- High-volume shipping periods
Ekitt & Company is not responsible for delays caused by shipping carriers or customs authorities.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout. Orders returned due to incorrect or incomplete addresses may be subject to additional shipping charges for reshipment.
Lost or Damaged Packages
If your package is lost, stolen, or arrives damaged, please contact us within 7 days of the delivery date. We will work with the shipping carrier to investigate and determine an appropriate resolution.
Delivery Confirmation
Once a package is marked as delivered by the carrier, Ekitt & Company is not responsible for lost or stolen items. Customers are encouraged to ship to a secure location whenever possible.
Contact Us
If you have any questions about your shipment or this Shipping Policy, please contact us at:
Ekitt & Company
Email: eric@ekittandcompany.com
Website: ekittandcompany.com
We appreciate your business and thank you for shopping with Ekitt & Company.